Customer Relationship Management (CRM)
Cirrus’s Customer Relationship Management (CRM) Sales Team Application (STA) allows you to maximize your sales opportunities and overall profitability by managing the interactions with every prospect who visits your RV dealership or website.
Customer Relationship Management (CRM) was built for quick navigation of daily follow-ups, easy appointment tracking and scheduling, and allow you to evaluate, mentor and train your sales team members for optimal performance. This raises the bar of customer satisfaction and team cohesiveness. Our STA displays everything that’s going on in the dealership – from salespeople to customers – including up-to-date profit numbers and a fully automated desklog showing exactly where customers stand in the sales cycle.
Some of the key features of our Customer Relationship Management solution include:
- Extensive messaging capabilities. Auto-responder messaging tool includes both email and SMS (Text) messages that ensure you are always up-to-date with your customer’s needs.
- Integrated website lead management helps you capture, assign, track and manage leads as they flow through your dealership. No more double entry.
- Effectively monitor adherence to the dealership's sales process from lead generation through deal closing, to ensure that your sales department fully optimized and that every prospect is treated consistently.
- STA Dashboard reporting provides visibility on key performance indicators overall and by individual sales team member. This can allow the dealership to understand the sales funnel and pipeline and conversion metrics and how to impact those to improve performance.
Drive consistent prospect & customer communications with Cirrus CMS
The Cirrus CRM (or Sales Team Application - STA) displays easy to navigate performance dashboards specifically tailored for users at every level of the dealership. No more post-its and paper desk calendars. Cirrus’s innovative, easy to use, results-driven CRM will make customer interactions more efficient, consistent, more impactful, and ultimately more profitable.
Through consistent use of “next contacts,” “to do’s,” “contact accomplishments” and appointment selling, all prospects receive professional and timely contact from your team.
Click below to see how Cirrus can help your business each step of the way.